DHARATI PTY LTD (ABN 42 662 784 992), trading as Volt Energy Upgrades ("we," "us," "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website voltenergyupgrades.com.au or interact with our services. We comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
This website is owned and operated by DHARATI PTY LTD (ABN 42 662 784 992), an Australian company trading as Volt Energy Upgrades. We provide residential and commercial energy-efficiency upgrade services, primarily across Victoria and New South Wales. Our registered business address is 4/7 Logic Ct, Truganina VIC 3029.
We only collect personal information that is reasonably necessary for our business activities. The types of information we may collect include:
We do not knowingly collect sensitive information (such as health, religious, or political information) through this website. We do not collect government identifiers unless required for a specific service you have requested.
We use the personal information we collect for the following purposes:
We rely on the following legal bases to process your information: your consent, performance of a contract or steps you have asked us to take prior to a contract, our legitimate business interests (such as improving our services and measuring advertising performance), and our legal obligations.
We do not sell, rent, or trade your personal information. We may disclose your information to:
Some of our service providers (including Google) may store or process personal information outside Australia, in countries including the United States and other jurisdictions where Google operates data centres. Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles.
Important — Google Ads Conversion Tracking
Our website uses Google Ads conversion tracking. When you click on one of our Google ads and arrive at our website, a cookie may be placed on your device. If you then complete an action — such as submitting our contact or quote form — Google records the conversion. This helps us understand which ads are effective so we can spend our advertising budget responsibly.
The information collected through these cookies is processed by Google in accordance with Google's privacy policy. We do not receive any personally identifiable information about you from Google through this tracking; we only receive aggregated conversion data.
You can manage or opt out of personalised advertising at any time:
We take reasonable physical, electronic, and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. These include secure hosting, restricted access to data, and confidentiality obligations on our staff and contractors. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain personal information only for as long as necessary for the purposes for which it was collected, to comply with our legal obligations (including tax, accounting, and energy-program record-keeping requirements), and to resolve disputes. When information is no longer needed, we securely destroy or de-identify it.
Under the Australian Privacy Principles, you have the right to:
To exercise any of these rights, please contact us using the details in Section 12. We will respond within a reasonable period (typically 30 days). If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by phone on 1300 363 992.
Our website and services are intended for adults (18+). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date above shows when the policy was last revised. Material changes will be notified on our website. Your continued use of our website after any change indicates your acceptance of the updated policy.
If you have any questions about this Privacy Policy, want to exercise your rights, or wish to make a privacy complaint, please contact our Privacy Officer: